Our Live Streams are hosted on Vimeo and are viewable on desktops, laptops, smartphones, tablets, and select smartTVs.

A Note About Internet Connectivity

The Grunin Center and Novins Planetarium are not responsible for your individual internet connection. If you are experiencing any of the following:

• your video is buffering
• your video is constantly loading
• your video is choppy
• your video is constantly freezing

this is most likely due to your internet connection, and we cannot provide technical support.

A link to watch the livestream will be emailed to registered attendees at least 60 minutes before event time. Please check your email for your access link. The sender will be Grunin Center for the Arts (grunin@updates.ocean.edu)

VIRTUAL EVENT DO’S

DO test your connection ahead of time! You can click your access link once your email arrives. Entering the virtual platform ahead of your Live Stream or On Demand event will not prevent you from doing so again at the event time.

DO use a modern internet browser to view your event. We have found that Internet Explorer and Microsoft Edge do not support our virtual platform. Please attempt to connect via another browser, such as Chrome or Firefox.

DO troubleshoot. If your screen freezes or looses sync with audio, refresh your screen. If that doesn’t work, check your internet connectivity. If your connection is interrupted, you can still go back and click your ticket link again to rejoin the stream.

DO contact us if you cannot find your confirmation. Sometimes, our confirmation and/or reminder emails go directly to junk or spam folders in your email. If you cannot locate your confirmation, please email us at grunincenter@ocean.edu.

VIRTUAL EVENT DON’TS

DON’T pause, rewind, or fast forward your Live Stream.  Live Streams happen in real-time. Interrupting your stream may cause you to miss the ending. 

DON’T share your ticket. Your access link allows you to view on one device at a time. If you share your link, and that person joins after you, you will be booted from the platform.

DON’T attempt to call the Box Office for support. The best way to receive virtual event support is to email us at grunincenter@ocean.edu on event days. We will try to assist you as quickly as possible.

Virtual events are hosted on Vimeo, and must be viewed in a web browser, whether that is on your computer, tablet, mobile device, or smart TV.

For best practices on streaming to your TV, see device specifics below:

Apple TV/Airplay: First, make sure both your Apple devices are on the same WiFi network. It is recommended to open and begin watching the video on your selected Apple device and then click the airplay icon in the top right corner of the video to cast the video to your Apple TV.

Smart TV: If your TV has a web browser app, it is recommended to log into your email account first on your TV. Next, open the email containing your show specific link and click the button link to watch. This should open a new window, pulling in your unique access code and the video player. The video should start automatically, if not, click play.

Amazon Fire Stick: In order to watch on with your Amazon Fire Stick, you must first download the free browser, Amazon Silk.

• Download App: https://www.amazon.com/Amazon-com-Amazon-Silk-Web-Browser/dp/B01M35MQV4
• Using this browser, log into your email and open the show specific link and click the button link to watch. (You may need to click the request desktop site in the top menu to read the whole email.)
• Allow the browser to leave the page.
• This should open a new window, pulling in your unique access code and the video player. The video should start automatically, if not, click play.

Roku: First, make sure both your mobile device and Roku device are on the same WiFi network. In order to watch on your Roku device, you must first download the following app on your mobile device for $4.99 and follow these steps:

• Download App: https://channelstore.roku.com/details/150902/mirror-for-roku
• Add the Mirror for Roku channel to your Roku device and then open the channel.
• On your mobile device, open the Mirror for Roku app and mirror your device to your Roku device.
• Open the link from your email in your mobile browser, rotate your device and click play to watch it full screen.
• Turn the volume off on your mobile device to enjoy!

These best use practices do not recommend using Chromecast at this time.

If none of these options apply, you may be able to connect a laptop to your TV with an HDMI cable. Computers and TVs vary, and we cannot guarantee casting is possible.

Event Day Instructions: 1 hour prior and for the duration of Live Streamed events sold by the Grunin Center or Novins Planetarium, we will have staff monitoring the inbox of grunincenter@ocean.edu and will answer questions as quickly as we can. We cannot provide technical support for events sold by third party partners.

Non-Event Day Instructions: During regular business hours, Monday – Friday 10am – 5pm, we strive to answer emails within 24 hours. During regular hours, questions about Grunin Center events can be sent to grunincenter@ocean.edu, and questions about Novins Planetarium events can be sent to planetarium@ocean.edu.

Email is the best and most efficient way to reach us!